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FAQ
Your Questions, Answered
Here are answers to the questions we hear most often from patients just like you.
Do I need a doctor's referral?
No referral is needed to see a physiotherapist, chiropractor, or massage therapist at AristoClinic. You can book directly. Some extended health plans may require a referral for reimbursement — check your policy or call us and we'll help you figure it out.
How do I book an appointment?
You can book online anytime through our booking portal — select your service, pick a time, and you're confirmed. Prefer to call? Our front desk is available Mon–Fri 10 AM–7 PM and weekends 10 AM–4 PM at (647) 351-4813. Same-day appointments are often available.
Do you accept walk-in patients?
Yes — we welcome walk-ins whenever capacity allows. That said, we recommend booking in advance to guarantee your preferred time and practitioner, especially for specialized services like pelvic floor physiotherapy or chiropody.
What should I bring for my first visit?
Bring your health card, insurance card (if applicable), a list of any medications you're taking, and any relevant medical imaging or reports. Wear comfortable clothing that allows access to the area being treated. Arrive 10 minutes early to complete your intake form.
Can I reschedule or cancel my appointment?
Yes. Please give us at least 24 hours notice to reschedule or cancel so we can offer your slot to another patient. You can manage appointments online or by calling our front desk directly.
Do you accept health insurance?
Yes, we accept most major insurance providers. You can check with us for specific coverage details.
